Shipping & Delivery

All orders are dispatched on a 1–2 working day lead time unless otherwise stated. Delivery timeframes are estimates and may vary due to circumstances outside of our control.

Standard UK carriage is charged at £6.50 per order, unless otherwise specified at the time of purchase.

Risk in the goods passes to the customer upon delivery.

Returns & Refunds

All products are non-returnable unless they are confirmed as damaged or faulty.

Any issues with your order, including damage, shortages, or faults, must be reported to us within 24 hours of receipt. Claims made outside of this timeframe may not be accepted.

Where a return is authorised, items must be sent back in their original condition and packaging. Restocking fees may apply where applicable.

Refunds will only be processed after returned items have been received and evaluated. We reserve the right to refuse a refund if returned goods do not meet our return conditions.

Dead on Arrival (DOA) Unit

Products reported as Dead on Arrival (DOA) must be notified to us within 24 hours of delivery. We may require photographic or video evidence and troubleshooting confirmation before authorising a replacement or further action.

If confirmed as DOA, we will arrange an appropriate remedy in accordance with these terms.

Warranty

All warranty claims are handled directly by the manufacturer, in accordance with their individual warranty policies. Customers may be required to contact the manufacturer directly to initiate a claim.